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Returning Items
Please contact our customer service department on 01242 536716 Monday to Saturday 9.00am to 5.30pm, where one of our operators will be pleased to answer your query. Alternatively, you can e-mail us at custserv@cotswoldcollections.com and we will address your request.
Yes our 14 day return policy is actioned from the time that you receive the final garment.
Sale garments can be returned in accordance with the Consumer Contracts Regulation.
We provide a Freepost returns label with your despatch note. Please when making a return, complete our returns form and attach the Freepost label to your parcel and take it to your local Royal Mail Post Office. Please do not forget to obtain a receipt of Postage (available free of charge) from the post office as proof of your return.
Returns usually take up to a week to reach our warehouse, where your parcel will be dealt with promptly.
Yes - to items shipped to a UK address.
A Freepost Returns Label is included with every despatch.
We require a written confirmation within 14 working days in accordance with the requirements for notification as defined under these regulations.