Returning Items

If an item is faulty, what do I do?

Please contact our customer service department on 1 844 395 6253 Monday to Saturday 4.00am to 12.30pm EST, where one of our operators will be pleased to answer your query. Alternatively, you can e-mail us at and we will address your request.

If I am buying an outfit, and one item as part of the outfit is delayed, can I wait to return the whole outfit if it is unsuitable?

Yes our 14 day return policy is actioned from the time that you receive the final garment.

Can I return an item bought in the sale?

Sale garments can be returned in accordance with the Consumer Contracts Regulation.

How do I return my order?

We provide instructions and a trackable USPS address label with your despatch note. Please when making a return, complete our returns form and include it in your parcel and take it to your local Post Office.

Please do not forget to obtain a receipt of postage from the post office as proof of your return and retain the Online e-Label Record.

To obtain a replacement USPS address label click here

How long will it take to process my return?

Returns usually take 10-15 working days to reach our warehouse in the UK, where your parcel will be dealt with promptly.

Do you offer free returns?

As part of our introduction to Cotswold Collections we are offering a free returns service via USPS. We may request proof of postage.

How do I cancel my order under the Consumer Contracts Regulations (Formerly Distance Selling Regulations)?

We require a written confirmation within 14 working days in accordance with the requirements for notification as defined under these regulations.

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