Exchanging Items

Can I exchange items?

Certainly. We have a return policy of 14 days and provide an address label with our despatch note. When making an exchange please complete our returns form and include this in your parcel. We recommend when sending a parcel back you obtain a postage receipt.

Will I be charged delivery again if I exchange an item?

No, we offer this service free of charge and will not charge you additional postage.

What happens if the item I wish to exchange has a different value to the replacement item?

If the value of the item being exchanged is greater than the item being returned, please supply your credit card details on your returns form where indicated with details of the exchange required. If the value of the item being exchanged is less than the item being returned, we will refund the difference in the same manner as you paid for the original item.

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