To ensure your safety when shopping online, your bank will double check your information is correct before permitting you to place your order. In the unlikely scenario that your payment was not to go through, and your card has declined, you will receive a message to let you know on your checkout page. In most cases, this is due to extra security placed on online orders by your bank provider.

If your payment did not go through, we would like to take this opportunity to help you to understand why your card payment with us has been declined or failed when trying to place an online order. We understand it is frustrating when your payment fails and would like to reassure you this can happen from time to time, but by following our tips below, they may help you complete your purchases successfully, don’t be concerned, it is most likely just a mistyped number or piece of information.

If you have the message appear that the payment did not go through, don’t worry, as the order will not go through if declined. Take a look below to follow the steps to ensure the card details are checked carefully.

Tip 1:

Review all the information that was typed in compared to the actual card, as sometimes an error may take place. The safest option is to double-check and retype. Check the full name, card number, expiration date, CVC (security code on the back) and the billing address information associated with the card.

Tip 2:

Please make sure to follow the instructions of the extra checks on the screen carefully, this may include typing a safe passcode sent by your bank via a text message or security questions. Please note we do not have any control over the validation checks. These checks are put in place by the bank to help safeguard you from fraud online.

Tip 3:

Check if you have registered and set up everything required with your bank to shop and make payments online.

Tip 4:

If it’s a new card and this is your first time using it, check if it has been activated.

Tip 5:

If all the information matches and your payment still declines, we would suggest you speak with the card provider and ask for more information.

We hope these tips will help you to have a successful payment in the future. We'd love to hear your thoughts on our helpful tips, let us know in the comments...