Creating an account

I have already used Cotswold Collections and have an account number, why can’t I sign in with this?

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I can’t see where I can create a new account

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Why does my password need to be 6 characters or more?

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Why do you need my email address?

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Account Help 

I have forgotten my email address I signed up with

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How do I change my delivery address?

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I have a new email address, where do I change this?

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Can I contact you if I'm not the account holder?

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Password Help

I have forgotten my password

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The password I have been sent will not work and I have tried several times

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Is my verified by visa password the same as my account password for Cotswold Collections?

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Orders and Ordering

Do I need an account to order with you online?

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I can’t sign into my account

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Adding an item to my basket

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How can I use the promotion codes that I have received through the post/email?

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My promotion code is not working

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My payment has been declined

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Why haven’t I received email confirmation of my order?

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Can I cancel an order?

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When do I get charged for my order?

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Secure Ordering

What protection do I have shopping with Cotswold Collections online?

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I want to know more about Verified by Visa and Mastercard SecureCode

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Is my Verified by Visa password the same as my account password for Cotswold Collections?

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I have forgotten my Verified by Visa password

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