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Returning Items
If an item is faulty, what do I do?
Please contact our customer service department on 01242 536716 Monday to Saturday 9.00am to 5.30pm, where one of our operators will be pleased to answer your query. Alternatively, you can e-mail us at custserv@cotswoldcollections.com and we will address...
Please contact our customer service department on 01242 536716 Monday to Saturday 9.00am to 5.30pm, where one of our operators will be pleased to answer your query. Alternatively, you can e-mail us at custserv@cotswoldcollections.com and we will address your request.
If I am buying an outfit, and one item as part of the outfit is delayed, can I wait to return the whole outfit if it is unsuitable?
Yes our 14 day return policy is actioned from the time that you receive the final garment.
Yes our 14 day return policy is actioned from the time that you receive the final garment.
Can I return an item bought in the sale?
Sale garments can be returned in accordance with the Consumer Contracts Regulation.
Sale garments can be returned in accordance with the Consumer Contracts Regulation.
How do I return my order?
We provide a Freepost returns label with your despatch note. Please when making a return, complete our returns form and attach the Freepost label to your parcel and take it to your local Royal Mail Post Office. Please do not forget to obtain a receipt...
We provide a Freepost returns label with your despatch note. Please when making a return, complete our returns form and attach the Freepost label to your parcel and take it to your local Royal Mail Post Office. Please do not forget to obtain a receipt of Postage (available free of charge) from the post office as proof of your return.
How long will it take to process my return?
Returns usually take up to a week to reach our warehouse, where your parcel will be dealt with promptly.
Returns usually take up to a week to reach our warehouse, where your parcel will be dealt with promptly.
Do you offer free returns?
Yes - to items shipped to a UK address.
A Freepost Returns Label is included with every despatch.
Yes - to items shipped to a UK address.
A Freepost Returns Label is included with every despatch.
How do I cancel my order under the Consumer Contracts Regulations (Formerly Distance Selling Regulations)?
We require a written confirmation within 14 working days in accordance with the requirements for notification as defined under these regulations.
We require a written confirmation within 14 working days in accordance with the requirements for notification as defined under these regulations.
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