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Delivery and Returns
| Order Value | UK & Channel Islands | Europe | World |
|---|---|---|---|
| Order Total up to £400 (2nd class only) | £5.00 | £10.50 | £25 |
| Order Total over £400 (2nd Class Only) | FREE | FREE | FREE |
| First Class (UK only) | £6.50 | N/A | N/A |
PLEASE NOTE: EXPECTED DELIVERY FOR 2ND CLASS POST WILL BE IN 3 WORKING DAYS AND FIRST CLASS WILL BE EXPECTED IN 2 WORKING DAYS.
Ordering from Overseas
We welcome orders from overseas. Please add the appropriate delivery charge shown above.
Tax free prices are available on orders sent to non-EC destinations. At the point of ordering, all customers are asked to select the international region for delivery and tax adjustments are made automatically by the order forms.
Local import duties may be payable on receipt. You may order online or telephone or fax your order to us:
Unit 3, Centrum Park, Tewkesbury Road, Cheltenham
GL51 9FD
United Kingdom
Our Free UK Returns Service
We offer a free returns service on orders sent to a UK address. Simply attach the pre-paid label from the bottom of your despatch note and take your parcel to the post office. We advise you to obtain a receipt of postage. You may return any unsuitable products in good condition within 14 days of receipt for a refund or exchange. This does not affect your statutory rights.
Refunds and Exchanges
If you are not completely satisfied, you must inform us in writing of your intention to cancel the order within 14 days and you have a further 14 days to return the goods. Upon receipt of the goods we will refund the purchase price or exchange any item returned (in good condition). We enclose a pre-paid returns label with every order. Please attach this to your parcel and take this to the nearest Post Office. We advise you to obtain a receipt of postage as proof of return. Please indicate on the returns form if you would prefer an exchange or refund, along with the reason for return.
