Cotswold Collections Privacy Policy

Click to Verify - This site has chosen a VeriSign SSL Certificate to improve Web site security. Many people have concerns over Internet security, and in particular when this is to do with on-line shopping. In order to try to alleviate your concerns, our security principles are given below:

• Any information collected for the purpose of on-line shopping or ordering is transmitted using a secure protocol. In other words the information is encrypted ("scrambled") while in transmission, and can only be de-crypted by ourselves.
• Any information held by us is stored on a secure server and is not released to any other organisation
• If you would like to verify our secure server please click on the VeriSign Secured Seal image.

If you have any specific concerns about security please email us and we will try to help.You will see the small yellow padlock sign on the 'Payment' page in the bottom right hand corner of your status bar as proof that our site is secure for credit card details.(For Internet Explorer 7 users, this is displayed to the right of the address bar.)

Verified by Visa and Mastercard® SecureCode™

Cotswold Collections has introduced Verified by Visa and Mastercard® SecureCode™ to give our customers even more confidence when shopping online with us. These services enhance your existing card account against unauthorised use when shopping online.

If your bank operates a secure authentication policy and you have not previously registered you may be requested to do so within the checkout process. To register your payment card you need to click on "Activate now" and complete the details requested. You will be asked to create a password. Using a secure link your bank will verify these details; the information is not kept or visible to www.cotswoldcollections.com. Whenever you shop online in the future using your registered card, you will be asked for your password. If your password matches, the purchase will be confirmed. To find out more about these services:

    Visit the Verified by Visa website

    Visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard® SecureCode™ password is not your cotswoldcollections.com account password. Cotswoldcollections.com does not have access to your Verified by Visa or Mastercard® SecureCode™ password.

Information Collection

In order to fulfil the orders you place with us, we need to gather and store information about you such as your name, delivery address, contact details, email address and credit/debit card details.

We keep a record of your purchases to enable us to send you relevant offers and communications and deal with any queries relating to an order.

We also gather general information on our website 'traffic patterns' in terms of 'hits' and areas of the site being visited. We very occasionally track individual orders.

The information we hold will be accurate and up-to-date and we will operate to protect your privacy in accordance with the Data Protection Act 1998.

When submitting your personal information to fulfil requests, you will be given the option not to be included in mailings or other contacts from the Cotswold Collections (whether by post, e-mail, telephone or fax). If you don't want to receive this information, please inform us. If you do agree to receive this information, and later decide that you no longer wish to be contacted, you can let us know by e-mailing custserv@cotswoldcollections.com or telephoning 01242 536716 or by writing to us at: Cotswold Collections, Unit 3, Centrum Park, Tewkesbury Road, Cheltenham, GL51 9FD.

Cookies

Our website uses cookies (small text files stored on your computer) to enable tracking of basket contents and recognition when you return to the website. These do not contain sensitive information about you.

You can disable cookies on your Internet browser software and our site will continue to work but with reduced functionality.

Use of personal data

We will only use your personal data for:

• Dealing with orders and accounts for the supply of our goods and services.
• Analysis for planning of business activities for Cotswold Collections.
• Providing you with information about products and services we offer. (If we contact you by e-mail, each time you receive a message you will also have the option to decline to receive further information from us.)

Sharing your data with others:

• With credit card clearing agencies (Lloyds TSB Cardnet in UK), fraud detection and prevention agencies that we use to process the orders you place. We only provide the data needed to perform these functions.
• If our business assets are ever sold.
• We occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to do so. We do not pass credit card details on to any third party.

Changes

We may make changes to this Policy from time to time. If we change our Privacy Policy we will post the changes on this page. If the change in our Privacy Policy affects the use of your personal information, then we will use our best endeavours to contact you by e-mail to seek your consent to the use.

Your acceptance of this Policy

By using our site, you consent to the collection and use of this information by Cotswold Collections Ltd in accordance with our privacy policy. If you do not agree to this Policy, please do not use our sites.

Your rights

If you would like to review or revise information you have previously provided to us on line, you may do so by e-mailing custserv@cotswoldcollections.com.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Cotswold Collections,
Unit 3,
Centrum Park,
Tewkesbury Road,
Cheltenham,
GL51 9FD.

If you have any questions relating to this Privacy Statement or how we use the personal information we have about you, please contact the address shown below please send an e-mail to custserv@cotswoldcollections.com or write to us at:

Customer Services Cotswold Collections,
Unit 3,
Centrum Park,
Tewkesbury Road,
Cheltenham
GL51 9FD

Telephone: 01242 536716
Fax: 01242 536714