Delivery Charges

Our delivery options are listed below.

Order Value	UK & Channel Isles	Europe	World
Order Total up to £400 (2nd class only)	£5.05	£10.25	£20.00
Order Total over £400 (2nd class only)	FREE	FREE	FREE
First Class (UK only)	£6.15	N/A	N/A

We welcome orders from overseas. Please add the appropriate delivery charge shown above.

Tax free prices are available on orders sent to non-EC destinations. At the point of ordering, all customers are asked to select the international region for delivery and tax adjustments are made automatically by the order forms.

All orders are despatched by Air Mail. Local import duties may be payable on receipt. You may order online or telephone or fax your order to us:

Telephone Orders: (+44) 1242 536712
Monday to Friday 9.00am to 7.00pm, Saturdays 9.00am to 3.00pm

Fax Orders: (+44) 1242 536714
24 hours a day, seven days a week.

Despatch of Goods

In the unlikely event of your order taking more than 14 days to deliver, we shall advise you of the delay.

Refunds and Exchanges

If you are not completely satisfied, we will refund the purchase price or exchange any item returned (in good condition) within 14 days. Please indicate on the return form if you would prefer an exchange or refund, along with the reason for return.

 

Free Returns

We enclose a pre-paid returns label with every order. Please attach this to your parcel and take this to the nearest Post Office. We advise you to obtain a certificate of postage as proof of return.
Overseas Returns - please notify us of the cost of return and we will reimburse you.

 

Caring For Your Clothes

Our clothes are made from the finest quality materials. Please follow the care label advice to achieve the best results and help ensure that your clothes look good and last for years.

Alterations Service

A service for those customers who need skirt, trouser, jacket, blouse and sleeve lengths individually tailored. When you place your order, simply tick the box in your order summary to request an alteration form, which will be despatched with your order. Try on your garments, and decide the required finished length. Clearly mark this on your alteration form, and return both garment and form to:

Customer Services,
Cotswold Collections Ltd
Unit 3, Centrum Park
Tewkesbury Road
Cheltenham
GL51 9FD.

Please telephone us if we can assist. We will return the altered garment to you within two weeks. We charge £12 per garment for skirts and trousers (for jacket and blouse alterations including sleeves, and pleated skirts, please call customer services for further pricing information). We regret that once altered, the garment cannot be exchanged or refunded. Your statutory rights are not affected. We regret that this service is currently only available to U.K. customers.

Other Information

Cotswold Collections is exclusive and we manufacture in limited quantities. Therefore, we cannot ensure permanent availability of all items.

A swatch service is available.

Please contact Cotswold Customer Services if you receive duplicate catalogues or your details are incorrect.

Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual goods may occur.